FAQ

Smartbox is India's first network of automated parcel delivery terminals that give you the flexibility to pick-up deliveries 24/7. Smartbox automated parcel delivery terminals are available 24/7 and are strategically located at easily accessible locations like metro stations, residential complexes and official complexes.
It’s easy, just follow these 3 simple steps:
    1. Shop online at any of our E-commerce partner site and select Smartbox as your delivery location at the time of checkout.
    2. Once your package is delivered at the Smartbox terminal – you will be notified by SMS and email with OTP.
    3. You may walk up to that conveniently located Smartbox terminal and use the OTP to collect your parcel.
To see the process in detail please visit 'How it Works'.
Because they are convenient, fast, secure and available 24*7.
Have you ever missed a courier because you were not at home? Left an important office meeting to collect your parcel? Made a courier wait because you were in a review meeting? Couldn't leave cash with your domestic help?
Now with Smartbox you can collect your parcel at a time and place that is convenient to you. And missing a delivery or coordinating with a courier will be a thing of the past.
No. You only have to select the preferred Smartbox from the drop down list that you see on the E-commerce company website.
Smartbox automated parcel delivery terminals are available 24/7 and are strategically located at easily accessible locations like metro stations, residential complexes and official complexes. All available Smartbox locations can be checked at our Locations page
For your convenience we are available 24*7.
Most of the sites (where our terminals are available 24 hours a day) are open from very early morning to late night. To see the details for a specific Smartbox location and its operating hours – please see our 'Locations' page.
No. You do not have to register with us to use our service. Our platform is integrated with our E-commerce partner to service and communicate with you.
Shop online at any of our E-commerce partner site and select Smartbox as your delivery location. At the time of checkout our E-commerce partner site will be provided the list of Smartbox locations / terminals and you may chose the one that is suitable for you. We will ensure the delivery is made at that terminal and we keep you informed with the OTP details for your parcel pick-up.
Yes. You can select any of the terminals from our network that you find suitable to pick-up your deliveries.
For any type of support issues you may call us at: +91-8882-760-760 or write to us at info@smartbox.in. We will be promptly available to support you.
Smartbox is absolutely safe & secure. Your parcel can only be accessed with the right mobile number and OTP. We have every terminal under 24*7 surveillance from our central data center. Also, every transaction while parcel drop-off by courier or pick-up by customer is captured by our surveillance systems.
We are a fast growing network with various E-commerce sites. Check out our website at www.smartbox.in to see our growing list of partner E-commerce sites. Or ‘Sign Up’ so we can keep you posted of these developments.
Absolutely. We insure your parcel up to a maximum value of 3,000.00.
Smartbox prohibits the delivery and collection of following forbidden items into and from its terminals, including but not limited to:
  1.     1. Money
  2.     2. Security papers
  3.     3. Valuable items (antiques, art, etc.)
  4.     4. Weapons, ammunition and other explosive or flammable materials
  5.     5. Items which could cause health or life risks, as well as material damage
  6.     6. Narcotics and psychoactive substances
  7.     7. Articles with excessively short shelf life or requiring special transport conditions (such as perishable goods, etc)
  8.     8. Animals and plants
  9.     9. Any other item for which sale, transport, delivery, courier is forbidden in India as per local or country-wide laws
Absolutely. This is one of our unique propositions. With us your orders are completely discrete. Moreover, we do not even share your contact details (such as name or mobile number) with anyone – something that cannot be avoided in traditional courier delivery to home or office.
Every Smartbox has 3 commonly used sizes for accepting almost 97% of most online shopping. Our each cell has following dimensions:
    1. Small: 415mm (Width) X 500mm (Depth) X 110mm (Height)
    2. Medium: 415mm (Width) X 500mm (Depth) X 200mm (Height)
    3. Large: 415mm (Width) X 500mm (Depth) X 400mm (Height)
The maximum weight can be up to 15 kgs per parcel.
Your items are available with us for 3 days (72 hours) from the time the parcel is delivered to the Smartbox terminal. You may pick-up the same at any time during this 3 day period. We also keep you informed and reminded every day if in case you are not able to pick-up within the first day.
If you could not pick-up the parcel within 72 hours – we will return the same to your E-commerce company.
When your online order is delivered to the Smartbox terminal, you will automatically receive an SMS / Email with the secure OTP. You may use that OTP to collect your parcel from the terminal.
For every order that Smartbox delivers, the customer gets 4 notifications via SMS as well as email. The first notification informs the customer that the order has been delivered to the Smartbox terminal and can be retrieved using the mentioned One Time Password (OTP). If the parcel is not picked up, then additional notifications are sent after 24 hours and 48 hours reminding the customer. Last notification is sent 6 hours before the parcel expires. After 72 hours one final notification is sent to inform the customer that the parcel has now expired and will be returned to the partner e-commerce client.
Confirmation notification is also sent when the customer retrieves the parcel from the Smartbox terminal.
Orders chosen for Smartbox delivery usually reaches faster than a delivery to an office or home address.
All Smartbox orders can be tracked from the TRACK ORDER link on the home page. Simply enter your Order ID in the space provided to know your parcel's journey.
All expired parcels (after 3 days) are sent back to your E-commerce company. You may contact them for further instructions.
Your entrusted person can collect the parcel on your behalf by entering your mobile number and the OTP that was sent to your number. Please note that in this case you will be bear full responsibility of disclosing the message details to a third party.
Smartbox return service is available to all e-commerce, retail and logistics companies that are integrated with us. Please click here to view the list of our Partners. If you shop from one of our partner sites then you can return your parcel via Smartbox.
Once you notify your e-commerce company that you want to return an order, the e-commerce company initiates a return and you get a message from Smartbox specifying the chosen Smartbox terminal and the order details. All you need to do is come to the Smartbox terminal, choose "Return" option from the terminal screen and enter your mobile number and the received OTP. Scan your parcel when prompted and a locker will open, just deposit your parcel and close the locker. That's it, your parcel's return journey has begun.
Smartbox gives you the flexibility to return a parcel received via Smartbox as well as parcels that you received via home/office delivery. All you need to do is notify your e-commerce company to initiate the return.
Smartbox service is absolutely free for shoppers, we get paid from our partners.
You can keep a track of your parcel's return journey through our "Track & Trace" service. Just enter the AWB number and see the complete journey of your parcel.
No. Our service is absolutely free for online shoppers. We get paid from your favourite E-commerce sites.
All Smartbox terminals support multiple payment options, please see the options below for making payment at the terminal:
1. Pay via Debit/Credit Card: All Smartbox terminals are equipped with the secure payment terminals to accept all major debit and credit cards. To make payments all you need to do is dip your card and enter your pin. It is as easy as using an ATM machine.
2. Pay via Paytm: Payments can be made by following the given steps:
  • Select Paytm option when prompted for payment on the terminal.
  • Scan the QR code shown on the screen via the Paytm mobile application on your phone.
  • Approve the payment once the amount for your COD order is reflected in your Paytm app.
  • Collect your order upon successful payment.
3. Pay via UPI: For making payment via UPI, make sure you have VPA (Virtual Payment Address) configured on your preferred UPI mobile application. Just select the UPI option when prompted for payment on the terminal and accept the transaction via your bank’s UPI application.
No. This service is absolutely free for online shoppers. We get paid from your favorite E-commerce sites.
We accept all major credit and debit cards.
No. Sorry. Currently this feature is not a part of our service offering.
Yes, Smartbox supports payments via Unified Payments Interface. For making payment via UPI, make sure you have VPA (Virtual Payment Address) configured on your preferred UPI mobile application. When prompted for payment at the terminal, just select the UPI option and accept the transaction via your bank’s UPI application.
Yes, Smartbox supports payments via the Paytm mobile wallet. Payments can be made by following the given steps:
  • Select Paytm option when prompted for payment on the terminal.
  • Scan the QR code shown on the screen via the Paytm mobile application on your phone.
  • Approve the payment once the amount for your COD order is reflected in your Paytm app.
  • Collect your order upon successful payment.
No. For all pre-paid orders you do not have to pay anything for our service.
Absolutely. All your payments are processed by Yes Bank and are absolutely safe & secure.
Smartbox strongly believes in being environment friendly. Therefore we do not print your charge slip. However the digital charge slip is sent to you over SMS and email at the end of the transaction.
Smartbox is India's first automated parcel delivery solution that gives your customers the flexibility to pick-up deliveries 24/7. Customers can choose the terminal location that is most convenient to them and pick at a time that is best suited to them. It is the only solution that extends the privacy and flexibility that is associated with online shopping to the delivery of orders as well and makes coordinating with a courier a thing of the past.
Smartbox can be used for both prepaid as well as COD orders. For COD orders, all Smartbox terminals support multiple payment options, your customers can make the payment via:
  •     1. Debit/Credit Card
  •     2. Paytm
  •     3. UPI
Our payments facility helps in faster COD settlements as we remit in T+2 working days.
To offer Smartbox as delivery location to your customers, you need to integrate your e-commerce platform with Smartbox. Please contact our representative at 8882 760 760 for initiating integration with Smartbox.
If you are using standard e-commerce platforms like Magento, Shopify or Open Cart as your e-commerce platform, you can integrate via the plugins that Smartbox has developed for these platforms. If you have a different e-commerce platform than the ones mentioned above, then you can integrate via the Smartbox SDKs. Please click here to see more details on Integration.
Get in touch with us at: +91-8882-760-760 or write to us at partner@smartbox.in and we will be happy to provide help you with a pricing structure customized especially for you.
Smartbox terminals are made of steel and all installed terminals have 24/7 surveillance and are located at secure and accessible locations. The OTP that is sent to the customers can be used only once and after the parcel is retrieved a confirmation message is also sent to the e-commerce business client. As a business client you get an interface where you will be able to monitor all transactions in real time.
Yes, Smartbox hardware is modular in nature which allows businesses to add or reduce the no. of lockers as per business needs.
Yes Smartbox hardware can be completely customised according to your business need and requirements..
For Indian Customers: Yes, we provide both software and hardware maintenance services for an annual maintenance cost.
For International Customers: We provide remote maintenance service for an annual maintenance cost.
Our software can easily integrate and work effortlessly with any external Smart locker application hardware, after one-time integration.
Yes, we can easily integrate and support range of authentication options such as RFID, biometric verification etc. as per customer needs.
Yes, Smartbox terminals can integrate and support all languages.
Yes, Smartbox terminals can integrate and support all currencies.
No, currently our lockers do not accept cash. We have only incorporate digital payment methods. But, in case there is a requirement to have a cash accepting terminals we can customise the solution to the needs.
Yes, the printer can be added as per your requirement. That would have an additional cost depending upon the specifications.
No, standard version of Smartbox automated lockers cannot be installed and used outdoors. If the requirement is for installing lockers outdoor, we can customize the hardware accordingly.
In the standard locker configuration (S, M & L) out console can control up to 304 lockers.
Yes, Indian customers can lease or purchase our equipment. Both options are available. You can choose either option that better fits their businesses.
International customers have the option to only buy the lockers.
Sure you can. Our smart locker technology powers one computer to control a total of 304 compartments. As long as you provide the space, you can install as many!
The equipment will be warrantied for 1 year. Any damage caused by vandalism, excessive wear and tear is not covered by warranty.
Usually it takes few hours, depends on how many units are installed.
Internet: Wi-Fi or LAN with at least 1.0Mbps upload speed. Alternatively, a 3G/4G SIM card with internet can do. Voltage: 110v outlets. Space: Depends on how many units are installed.
Our team will work with your on-site staff to train them on the functionality of the system, how to load and retrieve packages as well as basic trouble-shooting. We will provide ongoing support for your staff as needed.
Yes. We regularly update our software to make the system more stable, fast and add additional feature.
Yes, Smartbox terminals can integrate and support all languages.
Yes, Smartbox terminals can integrate and support all currencies.
Yes, Smartbox has a mobile application enabled for both end user and business. The app can be seamlessly integrated to your existing landscape.
Yes, Smartbox can be integrated to a cloud based CRM system through API’s.
Yes, we can give demo on how Smartbox terminal works and its software capability part.
Yes. We have a full-fledged service that manages all the events and it’s related communication. To know more about the same see our explainer video or reach out to us at info@smartbox.in
We have a Courier Specific UI that allows them drop and collect (expire shipments) shipments according to business needs.
Our software can easily integrate and work effortlessly with any external Smart locker application hardware, after one-time integration.
Yes, we can easily integrate and support range of authentication options such as RFID, biometric verification etc. as per customer needs.
Yes. Network owners and other authorized people have access to tailored reports that include an audit trail of deliveries and pick-up activity. They also have access to monitor the systems performance and manual overrides in case of a power outage.
Smartbox provides a specialized portal including real-time metrics and tools to maintain oversight of the complete installed locker ecosystem. 
Yes, a reminder is automatically sent daily until the customer picks up their package.
Our team will work with your on-site staff to train them on the functionality of the system, how to load and retrieve packages as well as basic trouble-shooting. We will provide ongoing support for your staff as needed.
Yes, just like our hardware our software adapts itself to your individual requirements in this way. To know more about the capabilities reach out to us.
Yes, we have created system through the help of API’s, SDK’s etc. that makes integration into existing systems as smooth as possible.
Yes, our friendly and knowledgeable customer service representatives are available to answer your questions and queries.
Our team will work with your on-site staff to train them on the functionality of the system, how to load and retrieve packages as well as basic trouble-shooting. We will provide ongoing support for your staff as needed.
Yes. We regularly update our software to make the system more stable, fast and add additional feature.