Digital retailing is fast becoming the next generation industry for diverse types of retailers, be it omnichannel or pure e-commerce. There are likely to be increasing digital interactions and customer engagement that will look vastly different compared to …
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Numbers don’t lie. If you look at authentic customer experience metrics and see a certain negative trend that your business has been witnessing, you need to chalk out an action plan real fast. Simply put, for sustenance and …
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The Magic of Magento Most e-commerce portals seek a platform that is simple, easy to implement and has all the tools that can make their business smart, functional and business-savvy. In the current scenario, Magento is the one …
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To Deliver on Promises Customers these days expect to order their chosen products from any device and receive them at a convenient time and place, and that’s what made retailing an even more complex business. In order to …
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Why Omnichannel Conversion is Critical? Omnichannel, which is also spelled as “Omni-channel” is basically a multichannel sales approach that aims to provide customers a seamless shopping experience. Simply put, it is an integration of all the sales channels …
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It looks like online retailers have finally found the solution to the missing piece of the puzzle! Well, here we are talking about business-to-consumer (B2C) home delivery or the final phase of the puzzle called the “Last Mile.” …
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When the e-commerce was emerging as the new sunrise industry in India, it painted a rosy picture for customers with the promises such as diverse product range, affordability, and convenience. Consumers quickly turned into “e-shopppers” as they did …
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Buying behaviours of consumers, especially e-shoppers are constantly changing along with the growth in volumes, and adding cost pressures for e-commerce companies. Products that shoppers order online have to be delivered to their home, office or any other …
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Well, before we delve deeper to understand the various aspects of last mile delivery, let’s learn about an interesting survey. This is an eye opener. In the second half of 2014, two senior research analysts with ‘ARC …
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Self-service lockers or automated parcel terminals or click & collect lockers, regardless of whatever the naming variants, these locker kiosks are set to revolutionise parcel delivery service! In fact, they already have provided breakthrough solutions to most European …
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