Smart Lockers – The Solution to Multi-Family Housing Package Management

Smart Lockers – The Solution to Multi-Family Housing Package Management

The unprecedented rise of e-commerce has brought with it the headache of parcel management for multi-family housing apartments. The delivery and collection of packages on residents’ behalf used to be a matter of minutes for property managers. But, over time, it has started to not only consume a major portion of their day but also occupy significant space in their leasing offices.

On average, multi-family establishments and apartment communities receive over 50 packages per day. The number can skyrocket up to 200 per day and more during holidays, festivals and retail sales, leading to many wasted hours for property managers trying to handle packages.

As residents continue to enjoy the convenience of ordering just about anything online and getting it delivered at their doorstep, it is becoming even more difficult to manage space and time for the apartment properties. What started as a nice to have for residents has now turned into their minimum expectation and more importantly, an alarming situation for property managers. How do they manage the ‘piles of parcels’ lying in their offices without having to spend a major part of their day in collecting, recording, reminding and even delivering?

Package management through Smart Lockers

With smart lockers, property owners and managers can now breathe a sigh of relief. The intelligent locker solution is designed to enable effective management of time, staff and space while improving the residents’ overall satisfaction. Implemented by apartment communities all across the globe, here’s how they work:

Step 1 – Courier drops the package in the respective locker after scanning a barcode

Step 2 – Recipient is notified via text, email or call with a one-time passcode OTP or PIN which is required to retrieve the package

Step 3 ¬ – Resident collects the package at his/her convenience

Property Managers have minimal involvement into the process. Implementing smart lockers for package management can free up more time of the apartment staff for resident engagement. Designed specially to reduce the amount spent on managing packages, smart lockers are customizable, scalable & guarantee utmost safety.

Benefits of using Smart Lockers for Package Management

1). Secure package delivery – With a smart locker, you and your residents can rest assured that the package will be safe and secure. There is no chance of the package getting misplaced, or someone else accessing the locker, as only the purchaser gets a unique OTP/PIN which unlocks the locker.

2). Reduce operational costs – As far as multi-family communities are concerned; smart lockers are the most cost-effective solution as it helps the property managers free their time and office space of unwanted storage.

3). Available 24/7 – Smart lockers can be accessed 24/7, every activity is traced and recorded, right from delivery to collection. The process is completely foolproof and every party involved is kept informed at every stage.

4). Scalable & customizable – Depending on the space available, package volume and number of occupants of the complex, smart lockers can be expanded, configured and customized as per the apartments’ exact requirement.

Smartbox Package Management

Smartbox is a leading software platform driving smart locker applications across industries. Our hardware agnostic solution is being used for various applications in retail, e-tail, logistics, commercial, and residential entities. Package management by Smartbox helps achieve the balance between managing money, people and space. Our agile platform is scalable and customizable as per the requirements of the business.

Interested? We’re just a mail away. Dial +91-8882-760-760 to speak with one of our representatives or send an email to We would be glad to assist you.


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