How the Postal Industry can benefit by incorporating Parcel Lockers in their Network?

How the Postal Industry can benefit by incorporating Parcel Lockers in their Network?

The drastic expansion of eCommerce landscape, with every second, calls for innovation in the way post and parcel industry is operating. Besides this, there are several other factors like the continuously growing figures of middle-class consumers, urbanization, higher standards of living, etc., which make it imperative to relook the functioning of logistics. In such a scenario, parcel lockers come as a relief for the industry in every aspect, be it meeting the ever-changing needs of the consumers or offering services to their satisfaction. While delivery continues to be an arduous task for a lot of e-merchants, many others are adopting parcel lockers for the last-mile fulfilment of consumers. Here’s how the postal industry can benefit by incorporating parcel lockers in their network.

Boost in its image

Since the parcel lockers are available beyond the usual hours, customers will have the liberty to collect anytime they seem convenient after working hours. This will also resolve the consumers’ concern of failed delivery which happens to be one of the key reasons behind not purchasing online. All-in-all, the post and parcel industry will be able to serve better and have a positive boost in its image along with the e-merchants. It will further ensure that online shopping is a pleasant experience for all.

Enhanced performance

Post and parcel industry’s need to up their performance game has become critical, more than ever. Some technological or physical advancement should be in place which not only enables them to fulfil the necessity of cost controlling, quicker delivery TAT, etc. but also helps them have greater control over their operations. Parcel lockers happen to be a bespoke solution with which the industry can improve its performance and all those involved can have real-time access to essential information.

Refined workflows

With parcel lockers, it will become extremely easy to meet the consumers’ need for quick delivery. When the fulfilment will be accelerated, it will reduce costs of land, labour and time, enhance revenues and most importantly refine the workflows. From the dispatch to the delivery, everything will be connected and there will be no gaps. Furthermore, the efficiency that the industry had always wanted will see the light of the day.

To conclude, when consumers will reap all the above-mentioned advantages, they will continue to patronize the brand which implies POSITIVE WOM and MORE BUSINESS for e-merchants which when looked at, definitely means more success for the post and parcel industry.

Why Smartbox?

Smartbox is an end-to-end enterprise-grade parcel locker technology which is also customizable based on your specific business needs. We enable eCommerce, omnichannel retail entities and end customers across geographies to get the maximum benefits from the solution. We bring in a holistic solution to your business which includes modular hardware, software, professional services and consulting.

If you are curious to learn more, dial +91-8882-760-760 to speak with one of our representatives or send an email to We would be glad to assist you.


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